Luxe customer care ♡

Refund Policy

Please read the information below before placing your order.

Returns & refunds

If your order comes damaged or broke you have 24 hours after delivery to get in contact with us to discuss the issue. In this case we will need proof that it was damaged in transit. We can then send out a replacement.

We do not offer any refunds, we only offer replacements

Problems with an order

If there is a problem with an order, go to “contact us” section and we will get back to you in 1-2 working business days

Need help? Please use our Contact page and include your order number where possible.